Terms and Conditions

OZARKS OUTDOOR SOLUTIONS, LLC
TERMS AND CONDITIONS

These Terms and Conditions (“Terms”) govern all services provided by Ozarks Outdoor Solutions, LLC, a Missouri limited liability company (“Contractor,” “OOS”). These Terms are incorporated by reference into all estimates, proposals, work orders, invoices, subscriptions, and service agreements issued by OOS. The individual or entity accepting services (“Client”) agrees to be legally bound by these Terms.

1. FORMATION OF CONTRACT

A binding contract is formed upon the earliest of:

Client’s written, electronic, or digital approval of an estimate or proposal;
Client’s authorization to schedule work;
Contractor’s commencement of services at Client’s request; or
Client’s payment of any portion of an invoice.

Client acknowledges that these Terms were made available prior to acceptance and that approval of an estimate, scheduling authorization, or payment constitutes knowing and voluntary agreement to these Terms.

No verbal statements or representations shall modify these Terms unless expressly agreed to in writing by an authorized representative of OOS.

2. CONTRACT DOCUMENT HIERARCHY AND REJECTION OF CLIENT TERMS

If a conflict exists between contract documents, the order of precedence shall be:

1. These Terms and Conditions.

2. Approved written Change Orders and addenda

3. Signed or approved estimates or proposals

Any additional or different terms proposed by Client, including those contained in purchase orders, emails, checks, or payment remittances, or other communications, are hereby expressly rejected and shall not modify this Agreement unless accepted in writing by OOS.

3. SCOPE OF WORK

Contractor shall perform only those services expressly described in the accepted estimate.
Any labor, service, or material not specifically listed is excluded unless approved by Change Order.
Client acknowledges that landscaping and lawn care involve natural materials and environmental variables. Exact results, appearances, and performance timelines cannot be guaranteed.
Contractor-provided fertilization, weed control, aeration, overseeding, and related turf treatment services are subject to soil conditions, weather patterns, irrigation practices, mowing habits, and biological factors beyond Contractor’s control. Contractor does not guarantee specific results, turf density, color, weed elimination, or growth outcomes. Multiple applications and seasonal timing may be required to achieve desired results.
Mulch, gravel, stone, and other decorative materials are natural or manufactured products that may vary in color, texture, size, and appearance. Client acknowledges that fading, settling, compaction, displacement, and color variation may occur over time due to weather, moisture, foot traffic, and environmental conditions and do not constitute a defect or warranty issue.
If the accepted estimate includes Snow and Ice, Landscaping and Installation, Fertilization and Chemical Applications, or Irrigation, the applicable Service Addendum is incorporated into this Agreement.

4. ESTIMATES AND PRICING ASSUMPTIONS

Estimates are based on visible site conditions and information provided by Client at the time of quoting.
Pricing assumes reasonable access, normal soil conditions, and the absence of undisclosed obstacles.
Client acknowledges that estimates are not guaranteed maximum prices and may be adjusted based on actual labor, materials, and site conditions encountered during performance.

5. CHANGE ORDERS AND UNFORESEEN CONDITIONS

Any alteration to scope, materials, design, or schedule requested by Client constitutes a Change Order.
Change Orders must be approved in writing prior to execution.
Unforeseen conditions—including unmarked utilities, irrigation systems, pet fencing, buried debris, rock, drainage failures, erosion, or access limitations—entitle Contractor to additional compensation.

6. SUBCONTRACTORS

Contractor may utilize subcontractors or independent crews to perform all or portions of the services. The use of subcontractors does not alter Client’s obligations under this Agreement, and all services performed by subcontractors are subject to these Terms and Conditions.

7. HOA, CITY, AND REGULATORY COMPLIANCE

Client is solely responsible for compliance with all applicable homeowner association rules, neighborhood covenants, municipal ordinances, noise restrictions, permitting requirements, and property-specific regulations. Contractor is not responsible for delays, fines, rework, or nonperformance resulting from Client’s failure to obtain required approvals or provide notice of applicable restrictions.

8. PAYMENT TERMS

8.1 Deposits and Progress Billing

Projects under $1,000 require no deposit unless stated otherwise.
Projects $1,000 or more require a 40% deposit prior to scheduling or commencement of work.
Deposits represent partial compensation for scheduling, administrative costs, mobilization, and opportunity costs, and are non-refundable once work is scheduled or materials are ordered.
Progress invoices may be issued. Final payment is due upon completion.

8.2 Due on Receipt

All invoices are Due Upon Receipt unless otherwise stated in writing.

8.3 Late Fees

Balances unpaid after thirty (30) days from the invoice date will incur a five percent (5%) late fee, assessed as a reasonable estimate of administrative, financing, and collection-related costs, and not as a penalty.

Balances that remain unpaid after sixty (60) days from the invoice date will incur an additional five percent (5%) late fee, assessed on the outstanding balance, for continued administrative and collection costs.

Late fees are cumulative and may be assessed in addition to service suspension and collection actions as permitted under this Agreement. Contractor may also attempt to charge any authorized credit card, debit card, or ACH payment method on file to collect outstanding balances prior to referral to collections.

8.4 Collections

Accounts unpaid after sixty (60) days from the invoice date may be referred to a third-party collections agency. Upon placement, a collection fee of up to fifty percent (50%) of the outstanding balance shall be added. Client expressly agrees that this fee represents a reasonable estimate of costs incurred in recovering delinquent accounts, in addition to reasonable attorney’s fees and court costs where permitted by law.

Contractor may suspend or terminate services for nonpayment without liability for resulting delays.

9. PAYMENT METHODS AND PROCESSING FEES

9.1 Invoicing and Electronic Delivery

Invoices are issued electronically via email unless Client requests printed invoicing in writing. Client acknowledges that electronic invoices constitute valid delivery for all billing and payment purposes.

Invoice emails are typically sent from mail@serviceautopilot.com and may be filtered by spam or junk email systems. Client is responsible for ensuring that Contractor emails are permitted and monitored.

If Client does not receive an invoice within two (2) days following service completion, Client agrees to:

Check spam or junk email folders; and
Contact Ozarks Outdoor Solutions at (417) 501-5017 or oos@ozarksos.com to request assistance.

Invoices, account balances, and service information may also be accessed through the Contractor’s customer portal or mobile application.

Failure to receive or review an invoice does not excuse or delay payment obligations, late fees, or collection actions under this Agreement.

9.2 Monthly Billing and Automatic Payments

Accounts may be eligible for monthly billing after one (1) month of good payment history, as determined by Contractor. Monthly billing applies only to recurring services with a total monthly value of less than $200, unless otherwise approved in writing.

When enrolled, Client authorizes Ozarks Outdoor Solutions to automatically charge the approved payment method on file at the end of each billing month for services rendered during that month, including applicable taxes and approved fees.

One-time or non-recurring services, including but not limited to shrub pruning, mulch installation, or project-based work, are not eligible for monthly billing and will be invoiced at the time of service and are due upon receipt.

Contractor reserves the right to revoke monthly billing privileges at any time due to payment issues, declined payments, or account delinquency. Client may request removal from monthly billing by providing written notice prior to the end of the current billing cycle.

Enrollment in monthly billing does not modify late-fee, declined payment, or collection provisions of this Agreement.

Before an account is referred to collections, Contractor is authorized to attempt to charge any approved credit card, debit card, and/or ACH payment method on file to collect outstanding balances.

9.3 Accepted Payment Methods

Accepted payment methods include paper check, credit/debit card, and ACH bank transfer through Contractor’s secure invoicing system or approved payment processor.

9.4 Credit and Debit Card Processing Fees

If Client elects to pay an invoice using a credit or debit card, a 3.5% processing fee will be added to the invoice total. This fee is charged by the third-party payment processor and is not retained by Contractor.

Client acknowledges and agrees that the processing fee applies only to card payments and does not apply to payments made by check.

Cash payments and cash tips are not accepted by field crews.

Overpayments by check will be applied as a credit to future services unless otherwise requested in writing.

9.5 Mobilization Fees

A Mobilization Fee covers the preparation, loading, transportation, setup, and teardown of equipment, tools, and trailers required for a scheduled service or project. If Contractor dispatches a crew to the Client’s property and is unable to perform the scheduled work due to site conditions, lack of access, client unavailability, or other circumstances outside Contractor’s control, a Mobilization Fee may be charged to the Client’s account.

10. DECLINED PAYMENTS

If a payment method is declined, Contractor may reattempt processing as many times as needed until the debt is paid. Contractor is authorized to attempt to charge any approved credit card, debit card, and/or ACH payment method on file to collect outstanding balances prior to referral to a third-party collections agency. Failure to promptly resolve declined payments may result in service suspension or prepayment requirements.

11. SALES TAX

Sales tax will be charged as required by Missouri law and applicable jurisdictions and calculated on the final taxable amount.

12. SITE CONDITIONS AND CLIENT RESPONSIBILITIES

Client warrants that the property is safe and accessible for Contractor personnel and equipment.
If Contractor arrives at the property but is unable to perform scheduled services due to unsafe conditions, lack of access, blocked areas, aggressive animals, locked gates, or other site conditions outside Contractor’s control, the visit will be considered attempted and billable. Client remains responsible for applicable service fees, including crew labor, mobilization, and scheduling costs associated with the visit, up to and including the full price of the scheduled service.
Client is responsible for identifying or disclosing underground or concealed utilities, irrigation systems, low-voltage wiring, drainage components, and pet containment systems.
Contractor has no duty to locate or verify concealed items beyond visual inspection unless expressly agreed in writing.
Contractor is not responsible for damage to unmarked or undisclosed items.

13. ACCESS TO ADJACENT PROPERTY

If work requires temporary access to neighboring property, Client is solely responsible for obtaining permission from the neighboring property owner prior to the scheduled service. Contractor assumes no liability for failure to obtain such permission. If access permission is not obtained and the work cannot be performed or is delayed as a result, Contractor shall not be responsible for resulting delays, incomplete work, or additional costs associated with rescheduling or modified service conditions.

14 SCHEDULING, WEATHER, AND FORCE MAJEURE

Completion dates are estimates only unless expressly guaranteed in writing. Contractor is not liable for delays caused by weather, material shortages, labor availability, equipment failure, mechanical breakdowns, acts of God, government actions, or events beyond reasonable control.

15 HOLIDAYS AND SCHEDULE ADJUSTMENTS

When a holiday falls on a scheduled service day, services may be rescheduled at the next available opening or adjusted within the same week when possible. Service days may shift forward or backward to accommodate holiday closures.

The occurrence of a holiday does not constitute a missed service, breach of contract, or grounds for service credits or refunds unless expressly agreed to in writing.

Clients will be notified of holiday-related schedule adjustments via email or other customary communication methods when applicable.

Pricing for recurring scheduled services (including weekly and bi-weekly services) is based on seasonal service availability and service frequency, and is not tied to, nor does it guarantee a specific number of visits, unless otherwise specified in writing, within any schedule or billing period.

16. MATERIALS AND RISK OF LOSS

Title and risk of loss for materials transfer to Client upon delivery to the site, regardless of whether installation has occurred. Contractor is not responsible for theft, vandalism, loss, or damage after delivery. Excess materials remain Contractor property unless otherwise stated.

17. MAINTENANCE AFTER COMPLETION

Upon completion, responsibility for all ongoing care transfers to the Client, including but not limited to:

Irrigation systems, including operation, programming, adjustment, repair, and coverage; and
Watering practices, including manual watering, frequency, duration, and weather-based adjustments.

Contractor shall have no responsibility for plant health or performance after completion unless a written maintenance agreement is in place.

18.1 Satisfaction Guarantee

Any Satisfaction Guarantee is described, if at all, in the applicable Services Addendum, and is the sole satisfaction remedy for that service.

19. PHOTOGRAPHY AND MARKETING

Client grants Contractor the right to photograph the property and completed work for marketing and portfolio use unless revoked in writing prior to commencement.

20. LIMITATION OF LIABILITY

To the fullest extent permitted by Missouri law, Contractor’s total aggregate liability arising from or related to the services shall not exceed the amount paid by Client for the specific service giving rise to the claim. Contractor is not liable for indirect, incidental, special, consequential, or punitive damages. Client acknowledges that Contractor’s pricing reflects this allocation of risk.

21. INDEMNIFICATION

To the extent permitted by Missouri law, Client agrees to indemnify, defend, and hold harmless Contractor from claims arising out of Client-provided information, instructions, omissions, or breach of this Agreement.

22. TERMINATION

Contractor may suspend or terminate services upon written notice for nonpayment, unsafe site conditions, abuse of personnel, or material breach of this Agreement. Client remains responsible for all work performed and costs incurred.

23. GOVERNING LAW AND VENUE

This Agreement is governed by the laws of the State of Missouri. Venue shall lie exclusively in the Missouri county where the work was performed or where Contractor maintains its principal office.

24. DISPUTE RESOLUTION

Before initiating formal legal action, the Parties agree to first attempt to resolve any dispute arising under this Agreement through good-faith informal discussion. If the dispute is not resolved, the Parties agree to participate in non-binding mediation conducted in Missouri before filing suit, except for actions to collect unpaid amounts or to seek injunctive or emergency relief. Any claim or dispute must be brought within ninety (90) daysfrom the date the claim arises, or it is waived to the fullest extent permitted by law.

Client agrees to communicate service concerns directly to Contractor and allow a reasonable opportunity for resolution before publishing statements alleging misconduct or contractual violations. Nothing in this Agreement restricts Client’s right to share honest opinions or experiences; however, knowingly false, misleading, or defamatory statements about Contractor, its employees, or its services may result in legal action as permitted by law.

25. ATTORNEY FEES

Client agrees to pay all reasonable attorney’s fees and costs incurred by Contractor in enforcing this Agreement.

26. NO WAIVER

Failure to enforce any provision shall not constitute a waiver of the right to enforce such provision in the future.

27. ELECTRONIC SIGNATURES

Electronic approvals, signatures, and acknowledgments shall have the same legal effect as original signatures.

28. SEVERABILITY

If any provision is held unenforceable, the remaining provisions shall remain in full force and effect.

The following provisions shall survive completion or termination of this Agreement: payment obligations, late fees, collection rights, limitation of liability, indemnification, warranty disclaimers, governing law, venue, and attorney fee provisions.

29. ENTIRE AGREEMENT

These Terms and Conditions, together with any approved estimates, proposals, change orders, addenda, and invoices issued by Contractor, constitute the entire agreement between the Parties and supersede all prior or contemporaneous discussions, representations, or understandings, whether written or oral.

30. ACCEPTANCE

Client’s approval of an estimate, authorization to schedule work, or payment of an invoice constitutes full acceptance of these Terms.

OZARKS OUTDOOR SOLUTIONS, LLC
LAWN CARE AGREEMENT ADDENDUM

This Lawn Care Agreement Addendum (“Addendum”) applies only to recurring lawn care services (including mowing, trimming/edging, and blowing/cleanup as described in the Client’s estimate) provided by Ozarks Outdoor Solutions, LLC (“Contractor,” “OOS”). This Addendum is incorporated into and made part of the Contractor’s Terms and Conditions (“Terms”). If there is any conflict between this Addendum and the Terms, the Terms control except where this Addendum specifically addresses lawn care service operations and standards.

1. Service Scope and Standard of Service

Recurring lawn care services are performed on a weekly or bi-weekly basis, as selected by Client and accepted by Contractor. Standard service typically includes mowing, trimming/edging of accessible perimeter areas, and blowing/cleanup of hard surfaces where debris is created by the service.

Services do not include removal of debris, pet waste, fallen limbs, toys, hoses, or other obstacles unless expressly agreed in writing.

2. Assigned Service Day and Timing

Contractor assigns each Client a general service day (Monday through Friday). While Contractor will attempt to maintain the assigned day, the time of day may vary. Contractor may adjust routing, staffing, and scheduling to maintain service continuity and quality.

3. Weather, Rain Delays, and Wet Turf

If weather prevents Contractor from completing a scheduled service, Contractor will reschedule at the next available opening. During periods of sustained rain, service days may shift forward to complete remaining lawns as conditions allow, including weekend service when necessary.

Contractor may mow on damp turf when needed to maintain schedule continuity and turf health. Client acknowledges that damp conditions may reduce appearance quality (including clumping or streaking) and do not constitute improper service.

4. Client-Initiated Skips and Holds

Contractor will continue to service lawns as scheduled unless Client requests a skip or hold. Contractor is not responsible for determining whether a lawn “needs” mowing.

Skip requests must be submitted with at least twenty-four (24) hours’ notice and must be made through Contractor’s approved communication channels, including the customer portal or mobile application, the Contractor’s website request forms, email to a designated Contractor address, or by responding to Contractor’s automated service reminder text message in accordance with the instructions provided. Only responses submitted through Contractor’s automated systems constitute valid notice. Verbal requests, direct text messages, communication with field personnel, or other informal communications do not constitute valid notice. Requests received after 5:00 PM on the day prior to the scheduled service may not be processed in time.

Unless otherwise instructed in writing, service automatically resumes on the next scheduled service interval.

5. Cancellations

Recurring services may be canceled by Client at any time without a cancellation fee, subject to any promotional terms stated in writing. To avoid service and billing for the next scheduled visit, cancellation must be received by 5:00 PM the day before the scheduled service day.

6. Mowing Height and Turf Health

To promote turf health, Contractor follows industry best practices and generally removes no more than the top one-third (1/3) of the grass blade during each mowing service.

During rapid growth periods (commonly spring and fall), lawns may grow faster than service intervals allow, which may result in a less uniform appearance between visits. Contractor generally recommends weekly service during these periods, as biweekly service may not maintain optimal turf appearance. Client acknowledges this does not indicate improper service.

If Client requests a shorter mowing height or other deviation from standard mowing practices, such service is performed at Client’s request and risk. Contractor is not responsible for turf stress, discoloration, thinning, scalping, or long-term turf health issues resulting from non-standard mowing requests.

7. Gates, Pets, and Property Access

All pets must be secured indoors, and all gates providing access to service areas must be unlocked, accessible, and in safe working order on scheduled service days.

If Contractor arrives and cannot perform service due to a pet present in the service area or a locked/inaccessible gate, the service will be considered attempted and billable.

Contractor personnel will exercise reasonable care when entering and exiting the property; however, Contractor cannot guarantee containment of pets. Client acknowledges and accepts this risk as a condition of service.

Contractor is not responsible for lost, escaped, injured, or displaced pets during or following service.

8. Obstacles, Yard Items, and Customer Preparation

Client agrees to remove or secure small items prior to service, including but not limited to toys, hoses, decorations, and pet waste. If items remain, Contractor may trim around them, and Contractor is not responsible for missed areas, appearance issues, or damage to such items.

Contractor will not move large items (e.g., lawn furniture, playsets, swing sets) unless expressly agreed in writing.

9. Trampolines and Optional Trampoline Service

Contractor offers an optional trampoline service, which includes temporarily moving a trampoline solely to mow beneath it and returning it to its prior position. This service is subject to an additional charge and must be purchased for each service visit.

If trampoline service is not purchased for a given visit, Contractor will not move the trampoline or trim beneath it, and the area beneath the trampoline will be excluded from service.

Contractor is not responsible for damage to trampolines or related equipment, nor for injuries or damages arising from trampoline use, whether occurring during or after service, including after a trampoline has been moved and returned to position. Client accepts responsibility for the condition, placement, and use of trampolines.

10. Watering on Service Days

Client agrees not to water the lawn on scheduled service days until after service has been completed. Watering prior to service may result in wet turf conditions that can cause clumping, streaking, uneven cutting, or reduced appearance quality.

If service is performed on wet turf due to prior watering, irrigation schedules, rainfall, or moisture conditions beyond Contractor’s control, Client acknowledges that resulting appearance issues do not constitute improper service and do not qualify for re-service, refunds, or Satisfaction Guarantee remedies.

11. Overgrown Lawn Conditions and Additional Fees

If turf is excessively overgrown at the time of service (including after skips, holds, extended rain periods, or seasonal surges), Contractor may be required to mow at a higher setting or increase trimming/cleanup time. In such cases, an additional “Overgrown Lawn” fee may apply based on lawn size and conditions.

Client acknowledges that turf appearance may be reduced when mowing overgrown grass and that Contractor does not guarantee appearance or turf outcome under overgrown conditions.

12. Satisfaction Guarantee (Lawn Care Visits Only)

If Client is not satisfied with a specific lawn care service visit, Client must notify Contractor within twenty-four (24) hours of completion of that service.

Upon timely notice, Contractor will, at its discretion, (a) return to address the concern at no additional charge, or (b) if the issue cannot be reasonably corrected, refund the amount paid for that specific service visit.

This Satisfaction Guarantee applies only to the service visit in question and does not apply to conditions caused by weather, rapid growth, drought, seasonal factors, lack of access, locked gates, pets, obstacles, non-standard mowing height requests, overgrown lawns, or other conditions beyond Contractor’s control.

13. Billing and Payment Cross-Reference

Billing, payment terms, late fees, declined payment handling, processing fees, invoicing delivery, collections, and monthly billing rules are governed by the Contractor’s Terms and Conditions.

Client is responsible for maintaining current contact and billing information and for monitoring email and spam/junk folders for invoices and schedule notifications.

14. Acceptance

By authorizing recurring lawn care services, scheduling service, or making payment for lawn care services, Client acknowledges and accepts this Addendum as part of the Agreement.

15. Auto-Renew

Auto-Renewal for Seasonal Mowing Services: If your seasonal mowing services concluded at the end of the prior mowing season, your mowing plan will automatically renew for the following mowing season unless you request cancellation or changes in writing by emailing oos@ozarksos.com. By allowing auto-renewal to remain in place, you agree to any applicable rate adjustments for the upcoming mowing season, and the updated mowing rate will apply beginning with the first service visit of the season. Seasonal mowing services begin at the start of the mowing season as determined by Contractor based on weather conditions, turf growth, and operational scheduling. The exact start date may vary from year to year.

OZARKS OUTDOOR SOLUTIONS, LLC

Fertilization and Chemical Applications Addendum

1. Applicability and Priority

This Fertilization and Chemical Applications Addendum applies only when fertilizer, weed control, herbicide, pesticide, fungicide, soil amendments, or related applications are included in the accepted estimate. If there is a conflict between this Addendum and the base Terms, this Addendum controls for chemical and fertilization services.

2. Label Compliance and Regulatory Requirements

Contractor will apply products consistent with label directions and applicable laws. Customer acknowledges that application timing and outcomes are affected by temperature, rainfall, drought, wind, and turf health.

3. Results Not Guaranteed

Biological outcomes vary. Contractor does not guarantee elimination of weeds, insects, or disease, nor uniform turf color or growth, unless expressly stated in writing. Some weeds and pests may require multiple applications across seasons.

4. Weather and Rescheduling

Contractor may delay or reschedule applications due to wind, rain, temperature, drought stress, or other conditions that could reduce efficacy or increase risk. Such rescheduling does not constitute a breach.

5. Customer Responsibilities

Customer shall:

Water and mow as recommended by Contractor, including following “no mow” and watering windows when provided.
Keep pets and people off treated areas for the time period stated by Contractor or the label.
Notify Contractor in advance of sensitive areas, vegetable gardens, beehives, water features, or known chemical sensitivities.
Inform Contractor of recent seeding, sodding, aeration, or landscaping changes that affect treatment.

6. Pre-existing and Contributing Conditions

Contractor is not responsible for issues caused by poor drainage, compacted soil, shade, irrigation deficiencies, pet damage, construction debris, disease pressure, thatch, invasive species, or prior chemical applications by others.

7. Off-target Risk and Drift

Contractor will take commercially reasonable steps to prevent drift and off-target movement. Customer acknowledges that wind shifts and microclimates can occur. Contractor is not responsible for off-target impact when conditions change unexpectedly or when Customer fails to disclose sensitive areas.

8. Damage Limitation

To the extent permitted by law, Contractor’s liability for chemical-related claims is limited to the cost of the most recent application that gave rise to the claim, unless the Agreement states a different limitation.

9. Acceptance

Customer’s approval of the estimate that includes fertilization or chemical application services constitutes acceptance of this Addendum.

OZARKS OUTDOOR SOLUTIONS, LLC

Irrigation Services Addendum

1. Applicability and Priority

This Irrigation Services Addendum applies only when irrigation startup, blowout, backflow testing coordination, irrigation repairs, irrigation installation, controller programming, or related irrigation services are included in the accepted estimate. If there is a conflict between this Addendum and the base Terms, this Addendum controls for irrigation services.

2. Scope of Services

Irrigation services are limited to those listed in the estimate, such as:

Startup and system check
Blowout and winterization
Repairs to specific components
Controller adjustment as described
Coordination of backflow testing if included

Any work not listed is excluded.

3. Existing System Condition and Hidden Defects

Many irrigation issues are latent and not visible until the system is pressurized and run. Customer acknowledges that leaks, cracked fittings, broken heads, valve failures, wiring issues, and controller problems may exist and may be discovered during service. Contractor is not responsible for pre-existing defects or for failures caused by system age, prior installation quality, freezing, rodent damage, root intrusion, water pressure anomalies, or electrical issues.

4. Access and Utilities

Customer shall provide access to water sources, valves, controllers, backflow devices, and locked areas. Customer is responsible for ensuring the water source is active and for any utility or electrical issues outside the irrigation system scope.

5. Blowout and Freeze Risk

Winterization reduces risk but does not guarantee prevention of freeze damage. Some water may remain in lines, heads, or fittings due to system configuration and site conditions. Contractor is not responsible for freeze damage that occurs after winterization.

6. Backflow Testing

If backflow testing is included, Contractor may coordinate with a licensed tester. Customer acknowledges that any repairs or code upgrades required to pass a test are additional services unless included in the estimate.

7. Subcontractors

Contractor may use subcontractors for some irrigation services. Customer agrees that Contractor remains the point of contact. All scheduling, pricing, credits, and dispute resolution will be handled by Contractor.

8. Corrective Work and Satisfaction

Contractor’s workmanship obligation for irrigation services is limited to correcting workmanship-related issues arising directly from Contractor’s performed work, reported within (24) hours of service completion. This does not include new failures in other parts of the system, pre-existing defects, or components not serviced. Any satisfaction guarantee, if offered, is limited to the scope described in the estimate.

9. Change Orders

If additional repairs or conditions are discovered, Contractor will provide options and pricing for approval prior to performing additional work, unless an immediate repair is required to prevent property damage, in which case Contractor may proceed and bill accordingly.

10. Acceptance

Customer’s approval of the estimate that includes irrigation services constitutes acceptance of this Addendum.OZARKS OUTDOOR SOLUTIONS, LLC

Landscaping and Installation Addendum

1. Applicability and Priority

This Landscaping and Installation Addendum applies only when landscape installation, planting, hardscape, grading, drainage, mulch, rock, or similar project work is included in the accepted estimate. If there is a conflict between this Addendum and the base Terms, this Addendum controls for landscaping and installation services.

2. Scope of Work

Contractor will perform only the work specifically listed in the accepted estimate. Any item not listed is excluded, including but not limited to irrigation modifications, electrical, plumbing, permits, engineering, and demolition unless expressly included.

3. Site Conditions and Underground Hazards

Customer represents that Contractor has been informed of known underground utilities, private lines, irrigation components, drainage lines, and hazards. Utility locates typically mark public utilities only. Customer is responsible for identifying private lines. Contractor is not responsible for damage to unmarked or unknown private lines or items.

4. Materials, Natural Variation, and Final Appearance

Natural products vary. Stone, mulch, soil, plants, and pavers may differ in color, texture, size, and appearance. Customer accepts natural variation. Settling, minor shifting, and seasonal changes are expected, especially with soil, mulch, and newly graded areas.

5. Planting. Establishment and Limited Warranty

No plant warranty :
Contractor does not provide a warranty on plant material unless expressly stated in the estimate. Plant survival depends on watering, weather, pests, disease, soil conditions, and site drainage. Customer is responsible for proper watering and care unless ongoing maintenance is included in writing.

6. Hardscape and Pavers

Minor movement, joint sand migration, and edge changes may occur due to freeze-thaw cycles, settling, drainage, and site use. Contractor is not responsible for movement caused by inadequate base conditions not reasonably discoverable, underground washout, or drainage changes made by others.

7. Grading and Drainage Limitations

Contractor may improve drainage as described in the estimate, but does not guarantee elimination of standing water or water intrusion unless expressly stated. Drainage outcomes depend on soil composition, rainfall, existing grades, municipal systems, and conditions beyond Contractor control. Customer acknowledges that drainage is complex and may require phased solutions.

8. Access, Protection of Existing Features

Customer shall provide access to the work area and remove or secure personal items. Contractor is not responsible for damage to items in work areas that were not reasonably movable or were not disclosed, including low-hanging wires, brittle edging, and concealed décor.

9. Change Orders

Any changes to scope, materials, quantities, or design must be approved in writing prior to work. Changed conditions discovered during installation may require a change order.

10. Acceptance

Customer’s approval of the estimate that includes landscaping or installation services constitutes acceptance of this Addendum.

OZARKS OUTDOOR SOLUTIONS, LLC

Snow and Ice Services Addendum

1. Applicability and Priority

This Snow and Ice Services Addendum applies only when snow plowing, snow removal, salting, de-icing, sidewalk clearing, or related winter services are included in the accepted estimate. If there is a conflict between this Addendum and the base Terms, this Addendum controls for snow and ice services.

2. Scope of Services

Services may include plowing, blowing, shoveling, salting, de-icing, and snow relocation as described in the accepted estimate. Contractor will service only the areas specifically included in the estimate. Areas not listed are excluded.

3. Dispatch Triggers and Timing

Service is performed based on the dispatch trigger stated in the estimate (for example, 1 inch, 2 inches, “per event,” “zero tolerance,” or “on-call”). Timing is subject to weather intensity, municipal restrictions, equipment availability, and route conditions. Customer acknowledges that snowfall may continue after service is performed and that additional accumulations may occur.

4. Refreeze, Drift, and Ongoing Conditions

Snow and ice conditions can change rapidly due to refreeze, wind drift, shade, drainage, and temperature swings. Contractor is not responsible for slip hazards caused by refreeze, drifting, or new precipitation after service completion.

Additional snow accumulation in driveways, entrances, or access points resulting from municipal or county snowplows clearing public roads after service completion is outside Contractor’s control. Return visits to address such accumulation may be scheduled as an additional service and billed accordingly.

5. Customer Responsibilities

Customer shall:

Provide clear access to service areas and keep vehicles out of plow zones during service windows.
Mark hazards and obstructions prior to the season, including curbs with poor visibility, speed bumps, landscape edges, irrigation components, drains, propane lines, and similar items.
Maintain functional site lighting where service is expected.
Promptly notify Contractor of any access issues, priority zones, or special conditions.

6. Damage and Hidden Obstacles

Snow and ice services occur under limited visibility. Contractor is not responsible for damage caused by hidden or unmarked obstacles, shifting gravel, asphalt deterioration, soft shoulders, uneven pavers, decorative borders, or pre-existing site defects. If damage occurs, Customer must notify Contractor within 48 hours of the event or discovery, with photos if available.

7. Slip and Fall Risk Allocation

Customer acknowledges that snow and ice conditions are inherently hazardous. Contractor does not guarantee “bare pavement” unless expressly stated in the estimate. Customer is responsible for ongoing monitoring of site conditions and for taking reasonable precautions for occupants and visitors. To the extent permitted by law, Contractor’s liability for any snow and ice claim is limited as set forth in the Agreement.

8. Materials and Salt Performance

De-icing performance depends on temperature, precipitation type, dilution, and traffic. Material usage may vary by event. Contractor may substitute functionally equivalent de-icing products when necessary.

9. Billing and Extra Work

Snow and ice services are billed per the pricing model in the estimate (per push, per event, per hour, per ton, seasonal, or other). Additional work requested by Customer, or work required due to blocked access, unmarked hazards, or special handling, will be billed as additional services.

10. Acceptance

Customer’s approval of the estimate that includes snow and ice services constitutes acceptance of this Addendum.

Updated 3/19/26