Privacy Policy:

Website: www.ozarksoutdoorsolutions.com

Phone:417-501-5017

Mailing Address: 404 W South Street #2241, Nixa, MO 65714

Ozarks Outdoor Solutions, LLS ("OOS," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.ozarksoutdoorsolutions.com, contact us (including by phone, text, or email), request an estimate, schedule services, or make payments (collectively, the "Services").

1) Scope

Website visitors and online form submissions;
Customers and prospective customers communicating by phone, text, email, or in person; and
Individuals or entities whose properties we service (including property managers, landlords, tenants, and authorized representatives).

2) Definitions

"Personal information" means information that identifies, relates to, describes, or could reasonably be linked with you or your household (for example, name, contact details, service address, and online identifiers). It does not include publicly available information or de-identified information.

3) Personal Information We Collect

A. Personal Information you provide directly

Contact details: name, phone number, email address, service address, billing address.
Service and property details: requested services, property access instructions (including gate codes and special latching instructions), scheduling preferences, and job-site notes.
We limit access to gate instructions details and retain them only as long as needed for service delivery or customer relationship management.
Communications: emails, text messages, call notes, and other communications with OOS.
Billing and transaction details: invoice details, payment status, and transaction confirmations.

B. Personal Information we collect automatically (website)

Device and usage information: IP address, browser type, device type, pages visited, time spent on pages, and referring/exit pages.
Cookies and similar technologies: used for site functionality, analytics, and advertising measurement (see Section 7).

C. Personal Information we receive from third parties

- Payment processing and transaction support: Xplor, Clearent, and ACHeck21 (to process payments and confirm transaction status).
- Advertising/measurement: Google Ads and related Google measurement tools (to measure ad performance and improve marketing effectiveness).
- Business operations vendors: website hosting, analytics, communications, scheduling, invoicing, IT/security providers, and other vendors we use to operate the Services.
  D. What we do not collect
  - No intentional collection of SSNs.
  - No intentional storage of full card numbers or bank account information
  - No collection of precise geolocation beyond the service address
  - Payment card information is processed by third-party payment processors. OOS does not store full payment card numbers and relies on its processors to maintain appropriate payment security standards.
  4) How We Use Personal Information
  
  We use personal information for business purposes, including to:
  - Provide estimates, schedule, and perform Services, and manage customer relationships;
  - Coordinate property access and route planning;
  - Invoice, accept payments, and maintain accounting and tax records;
  - Provide customer support, confirmations, and service updates (including weather-related changes);
  - Improve our website, operations, and service quality;
  - Protect against fraud, misuse, and security incidents; and
  - Comply with legal obligations and enforce our agreements.
  5) How We Share Personal Information
  
  We may share personal information in the following circumstances:
  
  A. With service providers (vendors and processors)
  
  We may share personal information with vendors that help us operate, including:
  - Xplor and Clearent, ACHeck21 (payment processing and transaction confirmation),
  - Google Ads and related measurement tools (advertising performance and conversion measurement),
  - Website hosting, analytics, communications, scheduling/invoicing platforms, and IT/security providers.
    These providers are required to use personal information only as necessary to provide services to us and for business operations consistent with this Policy. OOS is not responsible for the independent privacy practices of third-party service providers.
    
    B. With our field teams to perform services
    
    We may share necessary personal information with OOS personnel and contractors to perform the Services (e.g., service address, scope, and access instructions).
    
    C. For legal, safety, and compliance reasons
    
    We may disclose personal information if required by law, subpoena, court order, or governmental request, or if we believe disclosure is necessary to protect rights, safety, and property, investigate fraud, address security incidents, or enforce our agreements.
    
    D. Business transfers
    
    If OOS is involved in a merger, acquisition, financing, reorganization, or sale of all or part of its business, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.
    
    OOS does not sell personal information for monetary consideration. We may share limited information with service providers and advertising partners for business purposes such as analytics and advertising measurement, as described in this Policy.
    
    6) Photos and Video; Marketing Use and Opt-Out in Writing
    
    As part of providing Services, OOS may take photographs and/or video on or around the service area for documentation of site conditions, work performed, and quality control.
    
    Marketing and advertising use: Unless you opt out in writing as described below, you grant OOS a non-exclusive, royalty-free license to use photos and videos taken on the property that relate to the Services for OOS marketing and advertising, including on our website, social media, printed materials, and digital advertising.
    
    How to opt out: To opt out, you must submit your request in writing to oos@ozarksos.com or by mail to the address listed above. Your request must clearly state (a) the service address and (b) that you are opting out of marketing/advertising use of photos/videos.
    
    Operational use still permitted: Even if you opt out of marketing/advertising use, OOS may still take, store, and use photos/videos for operational purposes such as documentation, quality control, training, insurance claims, safety, warranty issues, collections, and dispute resolution.
    
    Marketing Visual Privacy Safeguards: When photographs or videos are used for marketing or advertising purposes, OOS applies reasonable steps to reduce the visibility of personally identifiable information or sensitive property details.
    
    Unless explicit written consent has been obtained, OOS does not intentionally publish marketing photos or videos that include identifiable individuals who are not members of the OOS team. Identifiable voices or private conversations are not intentionally included in marketing videos
    
    OOS does not intentionally publish marketing visuals that reveal a customer’s name, contact information, or other personal details.
    
    Before images or videos are used publicly, OOS may review and modify them to obscure identifying details. Reasonable steps may include cropping, blurring, or removing elements such as:
    - House numbers or street signs
    - Vehicles visible on the property
    - License plates
    - Mailboxes that display names or numbers
    - Distinctive personal items that could identify the resident
    When possible, photos and videos are focused on the work performed (for example, landscaping areas, planting beds, or other service areas) rather than wide views of the entire property.
    
    Where interior images are required for non-marketing purposes, OOS will obtain explicit consent from the customer before capturing or utilizing interior photos or video.
    
    These practices are intended to reduce the visibility of identifying details while allowing OOS to document and showcase completed work.
    
    7) Communications (Calls, Texts, and Email)
    - Service communications: We may contact you by phone, text, or email regarding estimates, scheduling, confirmations, access coordination, service updates, and billing.
    - Marketing communications: If we send marketing messages, you may opt out by following the instructions in the message or by contacting us. We will process opt-out requests within a reasonable time consistent with applicable law. You can unsubscribe from receiving text messages by replying STOP to unsubscribe.
    - By providing your phone number, you consent to receive service-related texts. Consent is not a condition of purchase.
    - Call recording (if applicable): We may record calls for training, documentation, and quality assurance purposes. Where required by applicable law, we will provide notice before recording.
    - Message and data rates may apply.
  - 8) Cookies, Analytics, and Google Ads
    
    OOS uses cookies and similar technologies to support:
    - Essential functionality (site operation and preferences),
    - Analytics (understanding website usage and improving performance), and
    - Google Ads measurement/advertising (including conversion tracking and ad performance analytics).
    Your choices: You can control cookies through your browser settings. Disabling cookies may affect certain site features. You may also be able to manage ad personalization through Google's advertising settings and industry opt-out mechanisms.
    
    9) Data Retention
    
    We retain personal information such as customer account records, invoices and tax records, photos and jobsite documentation, and marketing leads as long as reasonably necessary to:
    - Provide the Services and manage customer relationships,
    - Maintain business, tax, accounting, insurance, and compliance records, and
    - Resolve disputes and enforce agreements.
    Retention periods vary depending on the type of record and applicable legal, tax, insurance, and operational requirements. We retain personal information only as long as reasonably necessary for the purposes described in this Policy.
    
    10) Security
    
    We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is completely secure; therefore, OOS does not guarantee absolute security and disclaims liability for unauthorized access except where required by applicable law.
    
    11) Missouri-Specific Notices
    
    A. Missouri data breach notification (Mo. Rev. Stat. § 407.1500)
    
    If OOS experiences a breach of security involving certain personal information, as defined by Missouri law, of Missouri residents (as defined by Missouri law), Missouri law requires notice to affected consumers without unreasonable delay, subject to limited law-enforcement delay circumstances
    
    If OOS provides notice to more than 1,000 consumers at one time, Missouri law also requires OOS to notify the Missouri Attorney General's office and nationwide consumer reporting agencies of the timing, distribution, and content of the consumer notice.
    
    B. Missouri comprehensive consumer privacy law status
    
    Missouri has a data breach notification statute and various sector-specific privacy rules, but it is not generally treated as a state with a single, comprehensive consumer privacy law comparable to states such as California, Colorado, or Virginia.
    
    12) Children's Privacy
    
    Our Services are not directed to children under 18. We do not knowingly collect personal information from children under 18, and if we become aware that such information has been collected, we will delete it in accordance with applicable law.
    
    13) External Links
    
    Our website or communications may link to third-party websites (including payment portals). We are not responsible for third-party privacy practices. Please review their policies before providing personal information.
    
    14) Your Choices and Requests
    
    You may contact us to request access to or correction of certain personal information we maintain about you, or to opt out of marketing communications. We may need to verify your identity before fulfilling certain requests. We may decline requests where permitted by law.
    
    15) Accuracy of Information
    
    You are responsible for providing accurate and current information when requesting services. OOS is not responsible for issues arising from inaccurate or incomplete information provided by customers or their representatives.
    
    16) Governing Law
    
    This Privacy Policy is governed by the laws of the State of Missouri, without regard to conflict-of-law principles
    
    17) Contact Us
    
    Ozarks Outdoor Solutions, LLC
    
    404 W South Street #2241
    
    Nixa, MO 65714
    
    Phone: 417-501-5017
    
    Email: oos@ozarksos.com
    
    Website: www.ozarksoutdoorsolutions.co
    
    18) Changes to This Privacy Policy
    
    We may update this Policy from time to time. The Last Updated date will reflect the most recent revision. Changes take effect when posted on our website.
- updated last: February 21,2026